Refund Policy

Last Updated: March 1, 2026

At Clever Tally, operated by Gifted Fox LLC, we want you to be completely satisfied with our service. This Refund Policy explains our policies regarding refunds and cancellations.

        Quick Summary: We offer a 14-day money-back guarantee for new Pro subscribers. Cancel through your account settings — if you're within 14 days, your refund is processed automatically.
      

1. 14-Day Money-Back Guarantee

If you're not satisfied with Clever Tally Pro, we offer a full refund within 14 days of your most recent subscription payment.

1.1 Eligibility

To qualify for the 14-day money-back guarantee:

You must cancel within 14 days of your most recent billing period start date
The refund is processed automatically when you cancel — no separate request needed
Refunds are not available after the 14-day window has passed

1.2 How to Get a Refund

Refunds are handled automatically through the cancellation flow:

Log in to your Clever Tally account
Go to Settings
Click "Manage Subscription"
Select "Cancel Subscription"

If you cancel within 14 days of your billing period start date, your refund is issued automatically to your original payment method. You will receive a confirmation email with refund details. No need to email us separately.

2. Subscription Cancellation

You can cancel your Clever Tally Pro subscription at any time through your account settings using the same steps described in Section 1.2 above.

2.1 What Happens After Cancellation

When you cancel your subscription:

If within 14 days of your billing period start: a full refund is issued automatically
You will retain Pro access until the end of your current billing period
You will not be charged again
After your billing period ends, your account will revert to the Free tier
Your data (invoices and clients) will be preserved
You can resubscribe at any time

3. Refunds After 14 Days

After the initial 14-day guarantee period, we generally do not offer refunds for the following reasons:

Change of mind
Lack of use of the service
Forgetting to cancel before renewal

3.1 Exceptional Circumstances

We may consider refunds outside the 14-day period on a case-by-case basis for exceptional circumstances, such as:

Technical issues that prevented you from using the service
Billing errors or duplicate charges
Service outages lasting more than 48 hours

4. Pro-Rated Refunds

We do not offer pro-rated refunds for partial months of service. When you cancel, you maintain access until the end of your current billing period.

5. Free Tier

The Free tier of Clever Tally does not involve any charges, so no refunds apply.

6. Billing Disputes

6.1 Unauthorized Charges

If you notice an unauthorized charge on your account:

Contact us immediately at [email protected]
Provide details of the charge in question
We will investigate and resolve the issue within 5 business days

6.2 Duplicate Charges

If you are accidentally charged twice for the same subscription period, we will immediately refund the duplicate charge.

6.3 Failed Transactions

If a transaction fails but you are still charged, the charge will typically be reversed by your bank within 3-5 business days. If not, contact us for assistance.

7. Downgrade to Free Tier

If you downgrade from Pro to Free tier:

No refund is provided for the remaining time in your billing period
You will maintain Pro access until the end of your current billing period
Your account will automatically switch to Free tier at the end of the period

8. Payment Method Updates

If your payment method fails during renewal:

We will notify you via email
You will have 7 days to update your payment method
If not updated, your subscription will be cancelled and your account will revert to Free tier
No refund is provided in this scenario

9. Refund Processing Time

Refunds within the 14-day guarantee are processed automatically at the time of cancellation:

The refund is initiated immediately when you cancel within the 14-day window
The refund will be issued to your original payment method
It may take 5-10 business days for the refund to appear in your account, depending on your bank

For refunds outside the 14-day window (exceptional circumstances per Section 3.1), contact us at [email protected]. These are reviewed and processed within 5-7 business days of approval.

10. Chargeback Policy

If you file a chargeback with your bank instead of contacting us first:

Your account will be immediately suspended pending investigation
We may dispute the chargeback if we believe the charge was legitimate
Your account may be permanently terminated if the chargeback is deemed fraudulent

We strongly encourage you to contact us at [email protected] before filing a chargeback so we can resolve the issue directly.

11. Service Termination by Clever Tally

If we terminate your account for violation of our Terms of Service:

No refund will be provided
You will lose access to your account immediately
You may be prohibited from creating a new account

12. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Your continued use of Clever Tally after changes constitutes acceptance of the updated policy.

13. Currency and Exchange Rates

All prices and refunds are processed in USD. If your bank converts the transaction to another currency, any exchange rate differences or foreign transaction fees are your responsibility and will not be refunded.

14. Taxes

If applicable taxes were charged on your original payment, those taxes will be included in the refund according to local tax laws.

15. Questions About Refunds

Refunds within the 14-day guarantee are processed automatically when you cancel your subscription through Settings. If you have questions about this policy or need assistance with a billing issue, please contact us:

Gifted Fox LLC
Email: [email protected]
Website: https://clevertally.com

We typically respond to inquiries within 1 business day.